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Shipping & Returns

VivVere's main goals are quality and customer service.

We want you to be happy with your purchases. If you are not happy with the quality, and would like to return or exchange an order, please call or email us to obtain a return authorization and receive further instructions: 423-473-6727
 | Tuesday-Friday: 10am to 6pm (EST)


Please return items in their original packaging and include a copy of the packing slip. You can return items up to 10 days after the date we shipped your order. Shipping charges are not refundable. Remember, we cannot accept returns without prior authorization.

Variation in color, shape, and finish are not mistakes, they are handcrafted.

If we shipped the wrong item to you by mistake, please contact us, and we will re-ship your order with the correct item at no additional cost.

Sorry, but VivVere cannot accept returns of items purchased through retail stores. Conversely, retail stores cannot accept returns of products purchased online or by phone.

Wholesale Returns and Exchanges:

There is a 15% restocking fee on all returned and exchanged goods, unless discussed otherwise. Claims must be made within 5 days upon receipt of shipment.


Shipping in the USA (Retail Orders)

We give you four flat rate options when shipping.

0-$19.99 orders ($4.00 shipping)

$20-$39.99 orders ($8.50 shipping)

$40-$74.99 ($10.50 shipping)

$75 or more (Free Shipping)

Free in-store pick up in Chattanooga, TN. Closed Sunday & Monday.

 

Shipping in the USA (Wholesale Orders)

 Please select FedEx Ground for our best rates. We don't charge any shipping or handling. Sorry, flat rate shipping is for retail customers only.

Thank you for your business!


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